Help Desk / Service Management



With more than two decades of service management experience and 8,000 plus customers across the globe, customers can rely on HEAT to manage all their Help Desk service and support needs, from initial request through incident closure
ITSM is the most comprehensive ITIL®-compatible solution for the mid and distributed enterprise.  This complete set of nine modules delivers a high level of out-of-the-box functionality and tremendous configurability.  
      
Centennial Discovery's hybrid agent technology ensures that, no matter where in the world IT assets are located, or which platform they are running on, IT and business managers have full visibility of the entire network.

About Us

ICL Botswana is a Botswana based leading IT Services and Solutions provider whose operations commenced in 1977. Since then ICL has grown from strength to strength. ICL Botswana’s customers are serviced from  locations in Gaborone and Francistown with its head office in Gaborone. The company has a current permanent staff compliment of 50+, with usually up to 5 more consultants used on projects and ad-hoc basis.

Our Offices