HEAT® is the flagship and market-leading help desk solution from FrontRange Solutions. With more than two decades of service management experience and 8,000 plus customers across the globe, customers can rely on HEAT to manage all their Help Desk service and support needs, from initial request through incident closure. HEAT® includes a complete suite of core service and support components into a consolidated service desk solution designed specifically for the needs of the midmarket. End-to-end support helps manage service issues from the initial call to completed work orders and service restoration.
||ICL Botswana as a Premier Partner of Frontrange Solutions (owners of the software) provides Business Requirement Analysis, System Design, Customization, Implementation & Support services for HEAT® Service & Support™ Help Desk Solution.
Key Benefits of HEAT Help Desk
- Flexible, easy to configure workflow automation — Using HEAT’s Business Process Automation Module™ (BPAM), the HEAT Messaging Center, and AutoTasks, users can quickly and easily customize and automate the workflow and processes including escalations, employee set-up, and change processes; all without the need of a programmer.
- Fast time to benefit — With HEAT’s Graphical User Interface for form design, as well as over 20 years experience in the Service Management industry, customers are able to get the HEAT system up and running typically within one to two weeks.Extend beyond IT support to include HR, Payroll, Facilities and other employee services
- Centralized reporting — With the HEAT Manager Console™ dashboard reporting capability, combined with the HEAT Answer Wizard™ and its more than 200 predefined reports, managers are able to quickly get answers to key business questions and actively monitor the support center status in real-time.Maintain real-time IT inventory with integrated FrontRange Discovery
- Easy integration — Using HEAT Messaging Center, quickly and easily create web services to create and update configurations, customer records, or service requests using 3rd party tools. HEAT also can pass data to any receiving web service automatically.Empower on-the-go technicians with HEAT Plus Mobile for Blackberry®.
Administration without a programmer — Need to capture additional data in a service ticket or tweak the workflow for your change process? With HEAT, changes to the system, user interface or workflow can all be done quickly and easily, all without a Programmer or Software Developer.